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Frequently asked questions

Have a question? Below are a few questions that we hear frequently. If you don't see your question answered here, please don't hesitate to contact us!

COVID-19 Updates
As the situation around novel corona-virus (COVID-19) continues to evolve, we are doing everything we can to maintain the highest standards of cleanliness and hygiene to keep our customers and employees safe and healthy. Additionally, we continue to monitor for government updates on new regulations issued on a daily basis and adapt as needed. Our online store is currently fully functional and we will continue to ship orders. Please expect a delay in shipping and return processing.
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service ( immediately if you have questions about changing or canceling your order.
Will a signature be required for delivery of my order?
No signature is required for delivery. To see our delivery options, please visit our Shipping section for more details.
Is your site safe and secure?
Yes, we utilize a Transport Layer Security (TLS, an encryption protocol used to secure communications over the internet) to secure all connections ensuring that every online shopper is protected from data theft.
Who pays for tariffs and custom fees?
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. TYES BY TARA is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
I need to use two credit cards on my online order – how do I do that?
At this time, we are only able to process one credit card per online order.
Do you ship internationally?
Yes, we ship worldwide to over 180 countries through the United States Post Office (USPS).
Do you offer repairs or a warranty?
Each item goes through a quality inspection prior to being packaged. If you have an issue with your tye, please contact us and we will be happy to work with you on a case by case basis.
Can I track my item?
Yes. You will be sent a shipping confirmation with a tracking number to follow your order throughout the delivery process.
How do I make an exchange?
Please contact us with your order number and item you would like to exchange it for and we will be happy to process it for you. Exchanges are only eligible on purchases within 10 days of delivery date.
Where are you located?
We are based in Denver, Colorado USA.
What if I never receive my order?
From time to time, packages may get delayed and potentially get lost in transit. If you have not received your order within 14 business days, please contact us and will be happy to find the best solution for you!
How can I sell TYES BY TARA in my boutique/store?
Thank you for your interest! Please visit our wholesale section for more information.
How do I apply a promotional code?
You can add a valid promotion code at checkout. Please note only one promotion code can be added to an order.
How do I leave a review?
We love reviews. The more feedback we get the better. Please visit the items product page and select Leave. A Review. It may take up to 3 business days for your review to post.
When will my card be charged for my order?
We will authorize the amount of the order when it is placed. When you order is ready to ship, we will charge the card.