Question 1

HOW CAN I PAY FOR MY PURCHASE?

Accepted Answer

We gladly accept all major credit cards, Apple Pay and Paypal.  If you're based in the United States,  you are also able to pay for your order in four installments using PayPal Later.

Question 2

IS YOUR SITE SAFE AND SECURE?

Accepted Answer

Yes it is. The security of our users' financial transactions is extremely important to us and we are 100% committed to protecting your information.  For this reason, we use Wix Payments which complies with the Payment Card Industry Data Security Standards (PCI DSS).

Question 3

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?

Accepted Answer

First, make sure that the shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, please contact us and we’ll do our best to help!

Question 4

WHERE DO I ENTER MY DISCOUNT CODE?

Accepted Answer

During the first stage of checkout, look for a box beneath your order summary that says Promo Code. Enter your code and click ‘apply,’ then watch the savings happen. Remember, only one discount code can be used per order!

Question 5

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Accepted Answer

US: Standard Delivery: 2-5 Business Days Express Shipping (2-3 Business Days (excl. weekends)) All other countries: Standard Delivery: 7-14 Business Days All shipping times do not account for any unforeseen delays on the courier's end. Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays. Please also note that for the following countries, standard delivery is currently 14-30 days: Cayman Islands, Dominica, Guadeloupe, Honduras, Libya, New Caledonia, Nicaragua, Trinidad and Tobago. Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.

Question 6

WHERE IN THE WORLD DOES YOUR JEWELRY SHIP TO?

Accepted Answer

We are honored to ship your order from our office in Denver, Colorado to clients worldwide.  We deliver with our trusted partner United States Post Office (USPS).  We also ship to PO Boxes and APO or FPO addresses at this time.  Please note:  We are currently not shipping to Russia.

Question 7

HOW MUCH DOES SHIPPING COST?

Accepted Answer

When you are ready to check out, select the method of delivery (First Class, Priority or Priority Express).  After you select your method of delivery, your shipping cost will be calculated.  Rates are based on weight and distance.    If you are in the United States and your order is over $40, then first-class shipping is free:)

Question 8

WILL I HAVE TO PAY FOR INTERNATIONAL TAXES AND DUTIES?

Accepted Answer

All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. TYES BY TARA is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Question 9

CAN I RETURN MY ITEM(S)?

Accepted Answer

Yes.  We take enormous pride and love in all our products and want you to be completely satisfied with your purchase from www.tyesbytara.com! If, for any reason, you are not completely satisfied you can return or exchange your item(s) within 10 days of delivery. Note: Niptyes and E-Gift Cards are final sale.    Please Note: Shipping, tariffs and VAT is non-refundable all return shipping must be prepaid

Question 10

HOW DO I MAKE A RETURN?

Accepted Answer

Please send us an email or use our Contact Page within 10 days from the day you receive your purchase.  Then, we will send you step-by-step instructions for returning your items.    Please note:  All return shipping must be prepaid.

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